Karen Geoghugan

Our Fraser James experience started sometime before the project was due to commence, simply because we had a large house extension to build first! We had contacted a number of kitchen companies, and had looked at various designs layouts and finishes, before we whittled our ‘preferred’ companies down to a small shortlist. We chose Fraser James because they offered us a no pressure approach from the offset. We particularly liked the staff at Fraser James, everyone we spoke to was relaxed, and pleasant, and always got back to us when we called. We never felt under any pressure and we never felt that we were being ‘sold to’ with Fraser James, as we did with some of the other kitchen companies we‘d contacted. Extending our family home to incorporate a large kitchen meant that we had a totally blank canvass to work from. Whilst I’d found this an initially daunting prospect it certainly didn’t present a problem to their design team, and Paul and I worked together on my scrappy ideas and vision and his practical and imaginative expertise. We really wanted to reflect the eclectic feel of our old Coach House conversion by mixing the traditional design with some contemporary touches, which we managed, for example, through the cupboard handles so giving a ‘twist’ to convention! The construction was fairly straightforward from our point of view as the room was separate from the rest of the house and the guys just got on with it! Everybody in the team was really pleasant and any issues arising were dealt with. We felt throughout the project that our input, feedback and comments were listened to and valued, and believed that Fraser James are truly committed to customer satisfaction. Unsure of the finish we were again led by the design team at Fraser James and we chose colours that hadn’t been in the frame at all! We absolutely love the mix of colours suggested by Peter and Paul, which has given us a really chilled relaxed but very welcoming feel to our fabulous kitchen! We have a dream kitchen which exceeded our expectations and a few months on we still look at it and say ‘wow!’